Idea Center - January 2009 Archives
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Will You Be My Volunteer?
Jason Dick made a great connection between volunteerism and donors in his posting Will You Be My Volunteer? He suggests that the same strategies used to court donors could be applied to volunteers. He talks about applying the strategies of one-to-one conversations, direct asks, and crafting the organization's story to use in the pitch.
I'd go two steps further. First consider marketing. We put much effort - and even money - into marketing materials that spell out the benefits of sponsoring. In fact, we develop full-blown marketing plans for selling sponsorships and donations. What if did the same for volunteers. Imagine a detailed plan for the year and having tools like glossy brochures, ads, banners.
Second, we often think in very detailed manner how we're going to treat the sponsor or donor after the sell. They get a confirmation with a thank you. Their name is often splashed on the website and in signage. Then we make sure the board and staff know who they are at events so we can gush over them. Imagine a personal note when a volunteer raises their hand and quick note on a website banner or in the newsletter.
Volunteers are our lifeblood but do we take them for granted?
Short Sightedness - Is it a problem for your association?
Like Frank Fortin, I notice the times when service providers are short-sighted. He asks the question why some hotels still charge you $10-15 a day for internet access (my pet peeve) and gas stations charge for air. This is a mindset that says every customer interaction is a financial transaction not a relationship building opportunity.
Not too long ago, one of our chapter's national organization sent us an email telling us the new membership brochure was now available for a small fee. We're a chapter that is a gateway to the national organization and we're being asked to buy membership materials. (It's important to note that we have the option of downloading the art work for free and covering the production costs.) So like the gas station charging to put air in your own tire, is this national organization doing the same?
In what ways is your association shortsighted and letting the accounting department run your customer-service program?
6 Ways to Get Volunteers to Say Yes
Dean Rieck wrote a great post on Six Ways to Get People To Say Yes over at Copy Blogger
that’s a must read for anyone who’s ever asked "how do I get volunteers?".
It’s about understanding fixed action patterns which are “precise and predictable sequence of behavior” that is set in motion by a trigger. Dean suggests that by using a trigger you can get a customer to say “yes” to a request you make. He goes on to offer 6 triggers any of which can be applied to the volunteer equation. But my favorite is Commitment and Consistency. The principal here is that humans are essentially driven to maintain consistency in our lives which in turn drives us to remain consistent with commitments. And Dean suggests (and shows) you can build on small commitments. Echos one of the findings of Decision To Volunteer which says members want ad hoc, lower commitment opportunities which lead to greater volunteering.
So read this posting and discover six ways to get yeses from members.
Hands-On Workshops Draw Crowds & Applause
The room was packed. Most came with their laptops. The questions flew. Several left with new accounts on Google Reader, Twitter or LinkedIn. And the evaluations – top notch.
This was a local “chapter” meeting.
The program was conceived at another luncheon meeting on social media where we had a tour of blogs and wikis. The group asked so many basic questions that we responded by inviting members to come back for a hands-on guide to social media. We had hoped for 10-15 and got 25. Yes, social media is hot – but the comments that came back praised the format – the ability to listen and try.
Hands-on programs can create the excitement we’ve been talking about in the last couple of blog postings (Local Events Bring Members Back and Local Events That Draw Members).
For a twist on the idea, a banking chapter sponsored a Business Writing workshop. This full-day program began with a writing assignment submitted in advance. The presenter edited all the assignments and from them built the course about the common weaknesses and errors. She added a few good tips on writing and then gave them time to “correct” their papers. This worked particularly well because the assignment was directly related to their work.
When it gets tougher to draw member's attention, you need to think more creatively. So, what hands-on workshops can (or has) your chapter hosted?
Local Events That Draw Members
To draw members to chapter events takes equal measures of marketing and event planning, with a double dose of excitement. And, as the economy tightens, chapters have to do this with a careful eye on expenses. Last week, Cynthia D’Amour hosted the conversation over at the Chapter Leaders Playground where we talked about some options. I highlighted a few in my earlier post – and here are few others.
One way to handle the balancing act is to co-opt exciting events. Basically, you take an event or a venue and let it be the backdrop for a networking or educational program. Here are a couple of examples that have worked for our chapters:
- In Washington DC, there is a popular Embassy Series, an annual program promoting international understanding and global cultural diplomacy through music and the Arts, by extending public access to Washington DC's embassies and ambassadors' residences, highlighting their music and culture and showcasing American and international artists. We have annually selected one of the events to promote to our members. We set up a pre-event private reception with the Ambassador which usually includes a tour of the Embassy. The cost is generally just the price of the event ticket and all sales are handled through the Embassy Series box office.
- Another chapter hosts “backstage” tours of new venues when they open in town. This is a chapter of special event professionals for whom seeing the newest venue offerings is a real draw, but I’ve seen this work with other groups such as the chapter of facilities managers. Generally the host facility handles much of the cost and the logistics.
- One of my favorite local groups, FacetsWoman, regularly hosts “learning” events such as a cruise on a Skip Jack to learn about Chesapeake Bay, a dinner and tour of the Baltimore Museum of Industry and a hands-on evening at the Baltimore ClayWorks.
- Tuesday morning series is simple concept that has many variations. For our chapter is consisted of a series of quick conversations (1.25 hrs) on a hot topic repeated in various locations around the region which were hosted by members in conference rooms. They provided the room and the coffee. I’ve seen this work as a Second Friday of the month gathering at a local coffee shop and as a monthly breakfast at a local restaurant. It's not about a large gathering, but an open invitation to meet and chat.
Do you have ideas that are working in your chapters?
Local Events Bring Members Back
What events are your members attending in 2009? Or maybe the more enlightening question is where are your members attending?
The Healthcare Association of Michigan
noticed in 2007 that 521 individuals attended about 22 regional events.
That number jumped to 965 individuals attending a slightly increased
number of regional events. That’s an 85% increase.
To HCAM’s event planner Aaron D. Wolowiec, MSA, that’s a trend he expects to grow in 2009. He shared that they think their “active involvement in regional programming is vital for a strong, effective association. Most notably, it promotes engagement and engagement promotes retention.”
Based on what we’re hearing from associations all over, participation in events is expected to decline in 2009 – but does it have to? And is it really? Can we perhaps just shift the participation to more local events?
Of course that means having exciting local events to offer members. The Chapter Leaders Playground webinar this past year looked at that topic. Cynthia D’Amour hosted the conversation in which I shared a few of my chapters’ successful events and we got additional ideas from participants. Here are a few:
- Speed Networking – set-up rounds of 8 or 10 and, using a timed approach, have each person introduce themselves and share one idea or story. After a set period, switch tables so members meet a new group.
- Speed Mentoring – it’s a take on the speed networking that give young and aspiring professionals an opportunity to get sage advice. Set up tables of five including one mentor. Each of the four mentees, asks one question in turn. After 25 minutes, the mentees swap tables.
- Speed Recaps – helps you extend the learning from workshops held either at another event or say in the morning. So, for example, if you have a full day program with a series of concurrent workshops in the morning, have a speed recap session in the afternoon. Ask the speakers to sit at roundtables and share their five take-aways from their session. After 15 minutes, attendees switch tables. Try this for a stand-alone event to recap past events.
- Teleseminars / Webinar Tie-in – this is a partnering event where the local group becomes a hot site for a national teleseminar or webinar (e.g. use a member conference room, local university classroom, local theater) after which a facilitator leads a post-session conversation.
Help build this list by adding your ideas … and watch for more ideas in the next couple of posts.
Hot Ideas for Chapter Events - Free Webinar
Tomorrow, Wednesday, January 14, from 1:00 – 1:50 PM ET, the Chapter Leaders Playground is talking about Hot Ideas for Chapter Meetings for 2009. As I've written before in the blog, I firmly believe 2009 is the "Year of the Chapter" because as budgets get tight members are looking for value closer to home.
That means the challenge rests on us -- association profs and chapter leaders -- to create great programs "at home." For a fast-paced 50-minute webinar, we're going to explore how to do that. I'm on the hot seat to share 8 new meeting formats (speed mentoring anyone?) and we're inviting all participants of course to chime in with ideas.
If you haven't explored the Chapter Leaders Playground, here's a chance to do that - and for free. Cynthia D'Amour is letting me invite friends for free. But you have to use this link. Here it is again just in case: http://www.chapterleadersplayground.org/event/peggyguests.
Stay tuned for a quick recap (which may not be as good as the real thing!).
Measuring Engagement Quotient - Here's a possible model
TwitterFriends gives you your 'conversation and link quotient' which says TwiTip helps measure how relational you are on Twitter (read more and see awesome graphs here). In a nutshell, TwitterFriends is a statistics package that tracks you and your friends.
Imagine an association version that gives members an engagement quotient. We could then see how membersare connecting with others, how often they are connecting and in what ways. We could then begin to see what services and programs they are really using and recommending.
Possible?
(More) Connecting the dots
Here's a mixture of blog postings that I've recently read which in their own way offer some insight into how to build better chapter and component communities ...
- Lindy Dreyer talks about Simplicity and I wonder if we can we produce a simplicity barameter?
- EMarketer caught my eye with this report You’ve Come a Long Way, Boomers, and You’re Online Now! which is very useful in helping make the case for social media strategy in our associations.
- Maddie Grant challenges us to think about the community manager’s role which she suggests is NOT one of "listening" (which everyone should be doing) but of pulling together all those conversations in a way that makes sense across the organization for strategic and leadership purposes.
- Sonia Simone offers 47 Ways Copyblogger Can Help You Keep Your New Year’s Resolutions. It’s really just a wonderful collection of the blog’s 2008 postings that are worth tagging. We know 2009 will be challenging and here are some suggestions for facing those challenges with a little fun and savvy.
- Andy Steggles takes us on a wild ride through the world of digital ribbons in his piece for Associations Now Keeping Score of Your Online Member Engagement (sorry you'll have to be an ASAE member to read; but leave a comment and I'll fill you in if you aren't a member). Beware this is new thinking and will take effort, but worth every dime.
- Interactive Insights Group serves up the Social Media Case Studies SUPERLIST- 18 Extensive Lists of Organizations Using Social Media. So if you are looking for examples to cite, stories to excite, ideas to build on, here’s the source.
Chapter Leaders Wow Us!
I just returned from an awesome meeting with the New Jersey Club Managers Association. Why was it awesome? Here was a group of members who even in this tough economy put their association and chapter at the top of their list. These members work long, hard hours for their fellow members. And they are enthusiastic about that, so much so that they spent a full day in a hotel meeting room (with the casinos just about right below us!) talking about how they can do more for their members.
How have you celebrated your members and your volunteers today?
Always in search of ideas.