Idea Center - September 2010 Archives
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Have your members evaluated their board?
In a recent post for SmartBlog Insights, I asked the question "Have your members evaluated the board?" As we know, board members are our most involved members. They also have a very different view of the association. A view that can be detrimental. It seems that there are checks and balances at the national level that aren't available at the local level. A chapter board with a narrow view can be a difficult gatekeeper - keeping the national from hearing the member and the member from hearing national.
My question is what can national associations do to balance this? Can you provide training, evaluation tools, or self-assessment tools? Can you create a requirement that asks boards to either be evaluated or conduct a self-evaluation?
As so many of us working with chapters know, poor leadership sinks a chapter faster than anything else. How many times have we heard members say they have a poor volunteer leader who has a strangle-hold on the chapter and they don't know what to do? While I was the Retailer's Bakery Association, we had a local member call the office saying the old guard wouldn't budge. We were in the midst of a membership change that created a unified national-local membership and the old guard didn't like it. They had the checkbook and said simply that they wouldn't release funds. It was a tough situation. We basically coached the emerging leaders to challenge the old guard's right to speak for all. The situation was resolved with much grumbling. Had we helped these local groups much earlier by introducing board assessments the situation may have played out differently.
Are we stopping members? Tweet this!
So a recent poster on an ASAE listserv ended his request for feedback with the directive “You are allowed 15 minutes to deliberate and respond to this test question. Please do not tweet your answers.”
I chuckled at first and of course had the immediate need to tweet. But then I paused – you mean you’re going to tell me how to answer? Not to mention when to answer?
This is so typical of our aging associations. We are still 90’s-centered in our member relations-scripts. ASAE’s Designing Your Future trends research tells us clearly that we need to become member-led and collaborative. It tells us that to survive and thrive in the world, we need to ambidextrous. That to me means reaching out in multiple channels and receiving in multiple channels. It means asking members how they want to engage and then opening the door.
Okay, maybe this writer isn’t on Twitter. Got it. And he was polite asking us to “please” not tweet. There is no association today though that shouldn’t be on Twitter in some manner. And the essence of collaboration is pulling together people who bring different skills, different thoughts and ideas, and different backgrounds so that you can reach out in many ways.
The call to action here is to examine if within our association are we ambidextrous. Please tweet, Facebook, email, post, call, mail your responses!
PS the subject of the original post is what is now going to replace electronic publishing? Tweet your answer and I’ll copy and paste to the list serve :)
Is PRSA Getting It Right & Wrong at the Same Time?
PRSA is going through a gut-wrenching by-laws debate (get a glimpse here). At issue is the current requirement of holding the APR credential to serve on the national board. The proposed amendment would make the APR credential an optional qualifier for board service. This post isn’t about whether a professional credential should or shouldn’t be an iron-clad requirement. Instead I am scratching my head because the change is being pegged as “Expanding the Path to PRSA Leadership” in a commentary in the September issue of PR Tactics.
In this commentary they are spot on in saying that the path should be broadened in recognition that there is no single defined passageway to enter the profession and, in fact, “one of the hallmarks of PRSA is the broad inclusion of communications professionals.” The eight authors (five of which hold the APR) are calling for approval of the amendment to expand the requirement to include three paths: (1) APR certification; (2) PRSA leadership experience; or (3) 20+ years of experience as a pr professional.
The authors are supported by a number of members, who like them, say the debate is not about the value of the APR but is a governance issue. They are recognizing that the world around us is changing and so too should our leadership paradigms including how someone gets a seat at the table.
I do commend PRSA for taking on this issue and this group in particular for putting forth an alternative that at least appears on the face to be shifting the paradigm. But I still have the sense that the pathways maintain the “old boys network” concept of having to come up through the ranks and put in your time. That this is shifting the paradigm but only a few steps.
Let’s face it 20-years experience doesn’t match today’s world where we are changing out jobs and likely careers multiple times in a lifetime, and where jobs are vaporizing in an instance leaving professionals with gaps in their experience. It also doesn’t allow the board to engage all the generations now.
Yes, the pathway of serving in a leadership role appears to include chapters where we have a younger and more diverse membership. That may allow a path for Gen X and Y. This pathway though requires that you come up through the traditional ranks. Again, a traditional path. More and more of our chapters are finding the traditional board structure a burden which signals of course peril for this as a pathway.
So in any case, the message is “put your time in over the long haul or get the APR credential” (which really means you are in it for the long haul).
It’s worth noting as I said this is a gut-wrenching debate. We manage the Maryland chapter and this issue has consumed many hours of discussion and unearthed opposing views. It has played out in the media. All this effort, this time, this angst and really the end result may not in fact have the intended impact of opening the leadership path. (On a side note, here’s a look at the long process to get here.)
PRSA like many associations seeking to improve its governance, they are close, but not quite there. I’m not much of football fan (so forgive the analogy if off) but it feels a little like the team that successfully marches down the field to the opponent’s one yard line and then fumbles the ball.
Capital Bike Share - a case study for associations
Capital Bike Share launched today. It’s a marriage of new and old. It’s reaching out and using the technology available while holding on to the traditional ways that still resonate.
It’s very simple. Use the sophisticated metro system to get part way to your destination. Then, pick up a bike and go the rest of the way.
What can associations learn from this?
Check out the membership model. You can opt for a day, month or year. Or you can pay-as-you-go. Simple. Accessible. And all about “me.” How can we in associations craft customizable membership models?
Notice how it focuses on the member’s convenience not the organizations. As a member, I choose to ride when I want, where I want and for how long I want. And if what I want they aren’t offering (longer rides), they tell me outright where to go (and give me list of options!). How can we put members first?
It was born by necessity and a desire to be socially responsible. People need transportation options. And there is urgency to responding to needs in a socially responsible way. The bonus is for the response to be one that encourages socially responsible behavior. Where are these same opportunities for us? Can we offer a “green” educational event?
Notice how this serves customers on the way to where they are going. How can our associations provide members a way to get involved that doesn’t require detours or out-of-the-way excursions? If a member is coming to an event, then asking them to report on it while they are there or sharing their photos from the event catches them in route.
It’s innovative. They looked for an opportunity and created a response. We can too.
Let’s go biking …
A Volunteer's Story: Doralee Billings
Welcome to another story in our continuing celebration of the association volunteer (read more here). This time, we highlight Doralee Billings, owner of Small Office Solutions, and active member of the Business Women's Network of Howard County (BWN). Doralee believes in giving 100% to any task she undertakes, and her involvement with BWN is no exception.
Like many association volunteers, Doralee’s foray into volunteerism began with a simple invitation, an invitation that took her over a year to accept. It was 2000 and she had just opened her business, Small Office Solutions, when a colleague and member of BWN recommended the association as a source of networking. Doralee was interested but wasn’t particularly comfortable with networking as a whole. So instead, as a way to get to know the other members, she volunteered to work the registration table at various events. Later when the association needed an administrator, Doralee offered her company’s services. After that, things began falling into place and Doralee soon found herself on the Board of Directors where she has since served as membership director, president-elect, and association president for two years. She is currently serving as immediate past president.
Doralee’s active involvement in the association comes from the belief that in order to truly reap the benefits of any organization, you must be willing to put yourself into the center of things; that participation is the only true way to get to know your association and the people surrounding you.
One thing that was conscience on my part was that you only get out of something like this what you put into it. The reality is you have to get involved. You have to work with people to get to know them, to know how they work in order to recommend them. I needed to know how they do their job, and how they are going to treat people I send to them. So for me, it’s all about really getting to know people.
And Doralee certainly does reap the benefits. She has obtained business directly and indirectly through BWN, but what’s more, she developed valuable relationships along the way. She also praises the group for its supportive nature saying “The BWN is the warmest networking group I’ve ever been associated. It is less intimidating than many groups, and it is a good first foray into networking for small business women.”
When asked about one item she feels sums up the Network, Doralee points to The Master Mind Group, a forum developed two years ago. The concept was first introduced in Napoleon Hill’s book Think & Grow Rich. The group consists of experience business owners who meet monthly to brainstorm about what is working and what isn’t in terms of both business and personal life. It’s an open forum where each person gets the chance to share concerns and help other people at the same time. Doralee says it’s been a great experience: “It’s incredible how the energy flows, and the kind of relationships that develop.” She adds “We are whole beings, and we all have struggles…there are a lot of issues owning your own business, so sitting around the table with business women in the same circumstances is really powerful.In addition to the open forum, each member of the group completes a status report including things that didn’t go well that week, things that did go well that week, things to focus on for the coming week, and things to be grateful for. The last is especially important for Doralee who feels “being appreciative is really important in terms of keeping yourself focused.”
Although the demographic of the group is primarily small business women owners, there are also a few men and members from larger corporations such as banks and insurance companies who work with small businesses. For these members, it’s not about education, but about networking and the ability to offer their services as needed. They want to be in the room with these small business owners, and it a mix that is beneficial to everyone.
But Doralee is quick to point out that it is not just a social networking group. BWN also offers a strong educational component. For example, in recent years, the association has created themes around the monthly meetings. Past themes include advice on how to put together an advisory team for small business start-ups with featured speakers included lawyers, accountants, and bankers among others; and another centered on business/marketing plan. This year’s theme involves the latest business tools such as social networking and website development.
Of course, we’d be remiss if we didn’t congratulate Doralee on her other accomplishments as well. She is the recipient of the BWN 2010 Woman of Distinction Award, and a recipient of 2008 Committee for Business and Economic Diversity (CBED) Award. Further proof of the power of her commitment.
Doralee’s final words: "If you’re going to do something, do it 100%… the reason why I wanted to go on the board was to develop some skills…I wanted to develop some leadership skills. So for my purpose, it seems sort of self-servicing, but at the same time, I feel like the organization benefited." She adds "Don’t look for what it can do for you, but what you can do for it. I think it makes a big difference."
We're sure the BWN wholeheartedly agrees.
Have a story to share? Tell us. And connect with us on our Association Volunteers! Facebook page.
And the dance continues
I mourn. I celebrate. I share. Phyllis Stonebrook, my mentor, dance partner and true friend has passed.
Truths About Volunteering #18
"Volunteer is a pay rate not a job title."
I stumbled on this great quote from Susan Ellis, of e-Volunteerism (@energizeinc), today after talking to a chapter president in New England. In that conversation she noted so many things she was managing and in that context referred to one that she wouldn't ask her volunteers to do - it wasn't in their job description. She understands that volunteer is the pay rate not a "dumping ground."
Always in search of ideas.