WOM
90% of WOM Happens Off-line: Lesson for associations
For those with "building community" on their list of goals for 2010, check out SmartBlog on Social Media's posting by Merritt Colaissi - Spike Jones' 11 Lessons to ignite a fan community. It was lesson #9 that caught my eye:
We are spending much time, energy and dollars on our IT and virtual communities that we fail to see the importance of being face-to-face. Some associations are even going so far as to replace traditional events and, yes even chapters, with online learning and virtual chapters. But it's not a either-or proposition. As Jones learned in building Fiskars successful crafters movement, its the combination that wins.Movements live online and offline. 90% of WOM happens offline. It’s important to get people together offline.
Five Minutes - Five Ways to Spread the Word
I just ran across an older posting -
a challenge sort of - on Acronym where Lisa Junker, one of the bloggers
behind Acronym asked us to take 5 minutes to spread the word about our
association. She was prompted by a very cool conversation with Andy Sernovitz of GasPedal who’s a word-of-mouth expert (and three-time association CEO) in which he offered up a few idea starters.
It all started with the Lindy Dreyer’s feature in January issue of Associations Now “Get your members talking! Word-of-mouth expert Andy Sernovitz tells you how.” Catch more of Andy's WOM insights in his book Word of Mouth Marketing: How Smart Companies Get People Talking. The idea goes that in a down economy, word of mouth can make all the difference.
It all started with the Lindy Dreyer’s feature in January issue of Associations Now “Get your members talking! Word-of-mouth expert Andy Sernovitz tells you how.” Catch more of Andy's WOM insights in his book Word of Mouth Marketing: How Smart Companies Get People Talking. The idea goes that in a down economy, word of mouth can make all the difference.
Always in search of ideas.