Volunteers have baggage like fear, resistance to change, blinders, and passion. Gosh, they are human!
Too often we forget in that our association volunteers, and this is particularly true for chapters and components, are really just human. Full of fears - of screwing up (not on my watch), of failure, or not being good enough, of .... Wearing blinders. And very passionate about what they believe. Do you see the humans in your volunteers?